Refund & Return Policy
We stand behind every order. Buy with complete confidence.
30-Day Money Back Guarantee
Zoftis follows a full Money Back Warranty policy. If your licence key does not work and our support team cannot resolve the issue, you receive a 100% refund — no questions asked — within 30 days of your purchase.
We want every customer to buy with complete confidence. Our refund and replacement process is straightforward, fair, and fast. Our support team is always available to help resolve any issue before a refund is needed.
Returns & Refunds
1.1 — Your refund request will be approved immediately if:
- Your licence key is non-functional and does not activate on the official manufacturer server
- You provide proof of the issue (screenshot of the error or description of the activation failure)
- Your request is submitted within 30 days of the original purchase date
Replacements
1.2 — Your replacement request will be approved immediately if:
- You purchased the wrong product by mistake
- Your licence key is non-functional and does not activate
- The product has not been activated or used
- The licence has not been transferred to or shared with any third party
Note: All declarations you make when submitting a refund or replacement request are considered formal statements and carry full legal validity.
Fast Processing
All approved refund requests are processed within 24 hours. The refund is returned to your original payment method — Visa, Mastercard, PayPal, or Stripe.
When a Request Will Not Be Approved
A refund or replacement request will be denied by Zoftis in the following circumstances:
✗ The licence key has already been successfully activated — once activated, a key is consumed and cannot be refunded or reused
✗ You decline assistance from our support team — we require a reasonable opportunity to resolve the issue before a refund is issued
✗ The request is submitted more than 30 days after the original purchase date
✗ The issue is caused by your hardware not meeting the minimum system requirements stated on the product page
✗ You purchased the wrong product and the licence key has already been revealed or activated
Important: Check Before You Activate
Please verify you have purchased the correct product for your device before installing and activating your licence. Check the system requirements and software compatibility on the product page. Once a licence key has been activated it cannot be refunded. All products subject to return or replacement will be locked and cannot be reused.
How to Request a Refund or Replacement
Contact Support
Email support@zoftis.com with your order number and description of the issue
Our Team Helps
We will attempt to resolve the issue first — most problems are fixed within a few hours
Refund Issued
If we cannot fix it, your refund is processed within 24 hours to your original payment method
Our customer service team is available 24 hours a day, 7 days a week and is always at your disposal for any inquiry. We are committed to resolving every issue as quickly as possible.
Shop Now With Confidence
Every order is protected by our 30-day money back guarantee. Genuine software. Instant delivery. Zero risk.
