Frequently Asked Questions

Yes. Every key we sell is a genuine licence that activates on the manufacturer’s official activation servers — the same servers used by keys bought at full retail price. We verify keys before sale, and every order is covered by our money-back guarantee: if a key fails to activate and our support team cannot resolve it, we replace it or refund you.

Two reasons. First, our business is fully digital — no boxes, no shipping, no physical stores — so our overheads are a fraction of traditional retail. Second, we source efficiently through distribution channels and the verified secondary licence market. The licence itself is not different from one bought at full price: it is the same product, activated on the same official servers.

A perpetual licence is a one-time purchase: you pay once and can use that software version for as long as you like, with no monthly or yearly fees. A subscription licence (such as Microsoft 365) is paid recurringly and stops working when payments stop. Each Zoftis product page states clearly which type you are buying.

Zoftis is a brand of Zoftis LLC, a company registered in California, USA, at 12347 Kumquat Pl, Chino, CA 91710. Our full contact details — including phone (+1 934-202-5786) and email (Support@zoftis.com) — are published on every page of this site. You can read more on our About Us page.

Your licence key and activation instructions are delivered by email within 1–12 hours of your order. Most orders arrive well within that window, but we quote the honest full range rather than over-promising. Nothing is shipped physically — everything arrives in your inbox.

Your delivery email contains: your genuine licence key, the official download link for the software, clear step-by-step activation instructions, and your invoice from Zoftis LLC. Full details are on our Delivery Promise page.

First, check your spam or junk folder and the Promotions tab if you use Gmail — automated delivery emails sometimes land there. If 12 hours have passed and you still can’t find it, email Support@zoftis.com with your order number and we will resend your key promptly.

No. Zoftis is 100% digital: you receive your licence key and the official download link by email. This is faster, cheaper, and eliminates packaging waste — you can be installing your software the same day you order.

Always from the manufacturer’s official source — your delivery email includes the correct official download link for your product. You never install software from a Zoftis server; our role is to supply the genuine licence key that activates it.

Contact Support@zoftis.com with your order number and a screenshot of the error message. Most activation issues are quick fixes — a mistyped character, a region setting, or a leftover trial installation. If our team confirms the key itself is at fault, we replace it or refund your order under our money-back guarantee.

It depends on the licence type, which is stated on each product page. Retail-type licences can generally be deactivated on the old machine and reactivated on a new one, while OEM-type licences are tied to the first device they activate on. If you’re unsure which type fits your situation, ask us before you buy — pre-sale advice is free.

Yes. Because your licence is genuine and activated on official servers, your software receives updates directly from the manufacturer exactly as any other legitimate installation does, for as long as the manufacturer supports that product version.

It varies by product. Some titles we sell have Mac editions, others are Windows-only. Each product page includes a System Requirements tab listing supported operating systems — check it before ordering, or email us and we’ll confirm compatibility for your setup.

Yes. Checkout is protected by SSL encryption, and payments are processed by established payment providers — Zoftis never sees or stores your full card details. You also receive an order confirmation and invoice from Zoftis LLC immediately, so there is a clear record of your purchase.

Every order includes an invoice issued by Zoftis LLC to the details you provide at checkout. For businesses and freelancers this makes the purchase straightforward to expense, deduct, and document for software audits. If you need the invoice issued to specific company details, enter them at checkout or email us.

Yes. The crossed-out price on every product page is the vendor’s real retail price (MSRP) for that product, so the saving shown reflects a genuine comparison — not an inflated anchor invented for marketing.

If a licence key you purchased fails to activate and our support team cannot resolve the issue, we replace the key or refund your order. The guarantee exists so that buying a discounted licence carries no risk: either your software activates, or you get your money back. Full terms and timeframes are on our Refund Policy page.

Because licence keys are digital goods, a key that has already been revealed or activated generally cannot be “returned” like a physical product. If you ordered the wrong edition or haven’t used the key yet, contact us as soon as possible — we handle these cases individually and fairly. See our Refund Policy page for the full rules.

Email Support@zoftis.com with your order number, or use the form on our Contact page. Our team responds to every message, and activation problems are treated as priority. You can also reach us at +1 934-202-5786.

Yes. If you manage IT for a business or resell software, email Support@zoftis.com with the products and quantities you need and we’ll prepare volume pricing tailored to your requirements.

Absolutely. Whether you need ten Windows Pro licences, an Office suite for the whole team, or server licences with the right CALs, tell us your setup and we’ll recommend the correct licence mix — with a single invoice from Zoftis LLC covering the order for your records.