Privacy Policy
Last updated: June 2026
This Privacy Policy describes how Zoftis (zoftis.com) collects, uses, and protects the personal data of its users when they visit our website or make a purchase.
Owner and Data Controller
Zoftis
Zoftis LLC
12347 Kumquat Pl
Chino, CA 91710, USA
Owner contact email: privacy@zoftis.com
Support email: support@zoftis.com
Types of Data Collected
This website collects the following personal data from its users:
- Contact information: first name, last name, email address, phone number
- Billing information: billing address, city, country, ZIP/postal code
- Payment data: processed securely via Stripe and PayPal — we do not store card details
- Usage data: IP address, browser type, pages visited, time spent on site
- Cookies and trackers: used for analytics and advertising as detailed below
Some data is collected automatically when you visit the website. Other data is provided voluntarily when you make a purchase, submit a contact form, or sign up for our newsletter.
How We Use Your Data
Personal data collected is used for the following purposes:
Processing Orders and Payments
Personal data is used to process your purchase, deliver your licence key by email, handle payments, and provide order confirmations and receipts.
Data used: name, email address, billing address, payment information.
Customer Support
We use your contact information to respond to support requests, installation queries, and post-sale assistance.
Data used: name, email address, order details.
Analytics
We use Google Analytics to understand how visitors use our website and improve the user experience.
Data used: usage data, cookies, trackers.
Advertising
We may use advertising services including Google Ads and Meta (Facebook) Ads to show relevant advertisements to users who have visited our website.
Data used: trackers, usage data.
Marketing Communications
If you opt in to our newsletter, we will send you relevant product updates and offers. You can unsubscribe at any time using the link in any email we send.
Data used: email address.
Cookies and Trackers
This website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us provide a better experience. We use the following types of cookies:
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of this website.
How We Share Your Data
We do not sell your personal data. We may share your data with trusted third-party service providers only where necessary to operate our business:
- Stripe / PayPal: to process payments securely
- Google: for analytics (Google Analytics) and advertising (Google Ads)
- Meta (Facebook): for advertising and conversion tracking
- Email service providers: to send order confirmations and support responses
- Trustpilot: to collect and display customer reviews
All third-party providers are contractually required to protect your data and use it only for the specified purpose.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including order processing, legal obligations, and dispute resolution. Order data is typically retained for 7 years for accounting and legal compliance. You may request deletion of your data at any time by contacting us at privacy@zoftis.com.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
✓ Right of access: request a copy of the personal data we hold about you
✓ Right to rectification: request correction of inaccurate or incomplete data
✓ Right to erasure: request deletion of your personal data
✓ Right to restrict processing: request that we limit how we use your data
✓ Right to data portability: receive your data in a structured, machine-readable format
✓ Right to object: object to processing of your data for marketing purposes
To exercise any of these rights, contact us at privacy@zoftis.com. We will respond within 30 days.
Data Security
We take the security of your personal data seriously. Our website uses SSL encryption for all data transmission. Payment processing is handled entirely by Stripe and PayPal — we never store your card details on our servers. Access to customer data is restricted to authorised team members only.
International Data Transfers
Zoftis serves customers in USA, UK, Canada, Australia and other countries worldwide. Some of our service providers, such as Google and Meta, may transfer and process data outside your country of residence. Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.
Children’s Privacy
This website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
